Content structure and maintenance schedules.

O&M manuals turn a completed project into a reliable system. Provide simple navigation, clear safety notices, routines linked to intervals (734), and troubleshooting paths that reference FDS (711), I/O lists (523), and schematics (539). Include parts/spares and warranty/support details (854). Deliver in reviewer-friendly formats (938) so HVM bollard and crash rated bollard sites stay serviceable. This page sits within this section and the broader chapter hub. If your project is in Dubai/UAE, align with SIRA Bollards (UAE) requirements where in scope. For field context during handover, see What to Expect and the Installation Guide where helpful.

Important: This is a general guide. For live projects we develop a tailored Method Statement & Risk Assessment (MS/RA) and align with authority approvals (e.g., SIRA) where in scope.

733.1 Structure & index

Clear sections: safety, operation, maintenance, parts. Structure helps HVM bollard operators.

A strong O&M starts with a one-page index and a logical structure: (a) Safety information and site rules, (b) Operating procedures for normal and special modes, (c) Planned maintenance routines, (d) Troubleshooting tree, and (e) Parts & support. Add a concise “reader guide” explaining document flow, version, and where evidence lives (e.g., Submission-Pack Guidance (938)).

Use consistent tag names and a file naming rule (911) so each lane, panel, and bollard maps cleanly to the Asset Register (732). Keep a brief scope page linking to the FDS (711) to avoid divergence.

SectionWhat mattersWhere to verify
SafetyClear warnings, isolation points, LOTO725, 343
OperationModes, authority, modes of operation525, 524
MaintenanceIntervals by drive/sensor, inspections, acceptance734, 716
TroubleshootingSymptoms → causes → fixes; safe undo519, 545
PartsNumbers, specs, supplier policy854

733.2 Safety notices

Prominent warnings and LOTO (725). Notices protect crash rated bollard users.

Start with a high-visibility safety summary: pinch-point risks, moving parts, stored energy, and public interface. Mark isolation points and verify LOTO steps. Reference safety devices & measures (343) such as photo-eyes and induction loops, and include a short “zero-energy verification” checklist.

Define alarm priorities (536) and operator responses for failures, including Emergency Fast Operation (EFO) (547) and fail-state philosophy (355). Note any jurisdictional additions (e.g., SIRA signage or incident escalation timelines).

733.3 Operating procedures

Normal, night, event, EFO (525, 354). Procedures reduce HVM bollard errors.

Provide step-by-step procedures for Normal, Night, Event, and EFO, with clear pre-conditions and authority levels. Show the local HMI labels and the HMI & local controls (524) that operators actually touch. Where remote control exists, include a permissions map (RBAC & error-proofing 545).

Include routine “reset-to-normal” checklists after events or alarms, plus degraded-state guidance for partial outages. Cross-reference the Modes of Operation (525) and interlock/state overviews (526, 352). A one-page laminated runbook near the panel helps reduce mode errors.

733.4 Maintenance tasks

Intervals by drive/sensor type (341, 345, 513). Tasks keep crash rated bollard reliability high.

List preventive tasks by frequency (weekly, monthly, quarterly, annual) and by equipment type—hydraulic HPU (512), electromechanical drives (513), loops/photo-eyes (344/345), and enclosures (516). Each task should include tools, acceptance bands, and pass/fail notes tied to the duty/performance tests (636).

Point every task to evidence requirements—photos, readings, and signatures per Evidence Capture Standards (716)—and to the site’s lifecycle approach (842). Summarize intervals here and maintain the full schedule in the Preventive Maintenance Plan (734).

733.5 Troubleshooting

Symptoms→causes→fixes (519). Guides accelerate HVM bollard recovery.

Use a symptom-first table with safe checks: “bollard not rising,” “slow cycle,” “false reverse,” etc. For each, list likely causes and quick tests (e.g., check panel status, verify loop detector LEDs, inspect hydraulic pressure at the test points (519)). Include “safe undo” and recovery hints that avoid bypassing critical interlocks.

Keep the tree tightly linked to the real hardware: panel LED maps (520), I/O list (523), and specific interlocks (352). When a step requires specialist tools or calibration, mark it as technician-only and link to the service contact and response window (738).

733.6 Parts & consumables

Part numbers, specs, vendors (854). Parts lists shorten crash rated bollard outages.

Create a master parts list with line-by-line part numbers, specs, and supplier references. Group items into fast-moving consumables (seals, filters, indicator lamps) and strategic spares (HPU assemblies, actuators, controller modules). Align with the project’s Warranty & Spares Policy (854) and note any long-lead items.

Map each part to the Asset Register (732) so replacements are traceable by serial. Where a component is safety-critical, label it clearly and state the acceptance test after replacement (e.g., loop re-prove per 633, interlock verification per 634).

733.7 Drawings & schematics

Panel layouts, I/O lists, interlocks (521, 523, 352). Schematics clarify HVM bollard logic.

Include current panel layouts, wiring diagrams, and terminal maps (520/527/528) plus the definitive I/O list (523). Show interlock logic at a readable level—either a simplified state diagram (526) or a cause-and-effect summary with references to the signed integration documents (539).

Keep these aligned with As-Built Drawings & Models (731). If changes occur post-handover, bump versions and update the Change Log (718) so field teams never work from stale diagrams.

733.8 Warranty & service

Terms, exclusions, response times. Clarity protects crash rated bollard SLAs (738).

State warranty terms, coverage, and exclusions in plain language—especially around corrosion, water ingress, and misuse. Add service response windows and escalation paths tied to the site’s Service Levels & Availability (738). Provide contact channels, required information (site ID, lane, fault code), and the expected first-fix actions.

Explain how maintenance compliance (734) keeps warranties valid, and how post-incident checks (735) must be performed before returning to service. For UAE projects, note any authority-specific reporting or inspection requirements and link to SIRA for context.

733.9 Record sheets

Service logs and inspection forms (716). Records prove HVM bollard care.

Bundle printable and digital record sheets: daily/weekly inspection logs, service job cards, and acceptance checklists. Each form should capture date/time, lane ID, actions taken, measurements, photos per Evidence Capture Standards (716), and sign-off. Keep templates consistent with the Witness & Inspection Forms (918).

Close the manual with a compact one-page index mapping tasks and forms to their locations, and point to the Handover Pack Index (736) for the full submission. This helps reviewers and FM teams retrieve the right record quickly.

Related

External resources

733 O&M Manuals — FAQ

What’s the minimum structure an HVM bollard O&M manual should include?
At minimum: safety notices and LOTO, operating procedures (normal/night/event/EFO), preventive maintenance tasks with intervals, a symptom-based troubleshooting section, a parts & consumables list, current drawings/schematics, warranty & service terms, and record sheets. Add a one-page index and a reader guide so reviewers and FM teams can navigate quickly.
How are maintenance intervals chosen for automatic bollards?
Intervals depend on the drive (hydraulic vs. electromechanical), environment (dust, heat, coastal exposure), and duty (operations/hour). Start from the vendor baseline, then tune using site KPIs and evidence from commissioning and early operation. The full schedule belongs in the Preventive Maintenance Plan (734).
What drawings and lists must be inside the O&M?
Include current panel layouts, wiring/terminal maps, interlock summaries, and the definitive I/O list. Cross-check all documents against the As-Built set (731) and update the change log (718) whenever modifications occur post-handover.
How do we keep warranties valid after an incident or repair?
Follow the troubleshooting tree and perform post-incident inspections (735). Record evidence per the site’s capture standard (716) and complete any acceptance tests (633–636) before returning to service. Keep dated records; missed maintenance or undocumented bypasses can void coverage.